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In response to the recommendations made after OBSI's independent review in 2011, a draft framework regarding the governance structure of OBSI was developed for consultation.
In response to recommendations made by OBSI's independent reviewer, OBSI's Board of Directors created an ad hoc Governance Committee of the Board to oversee the transition to a new governance structure, develop new governance policies and processes as appropriate, and consult with stakeholders on these changes.
OBSI’s Terms of Reference embody the dispute-resolution mandate that our organization performs for the banking and investment industries.
Public Information Session: Investment Suitability and Loss Assessment Process
In response to recommendations made by OBSI's independent reviewer, our Board of Directors created an ad hoc Governance Committee of the Board to oversee the transition to a new governance structure, develop new governance policies and processes as appropriate, and consult with stakeholders on these changes.
Public Consultation: Investment Suitability and Loss Assessment Process
In the majority of investment complaints we receive each year about advice-based accounts, investors complain that they received poor advice, their investments or investment strategies were unsuitable and/or that their investments did not perform as they expected. In such "suitability" complaints, investors ask to be compensated for the investment losses they incurred.
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