News

Read OBSI's latest newsletter for takeaways from the INFO Network conference, an update on our Terms of Reference, year end case statistics and a new case study.

In early 2016, Mr. and Mrs. J noticed that their bank had not taken the regularly scheduled mortgage payments from their account. The couple had diligently paid their mortgage on time for the past 5 years. When they noticed the discrepancy, they immediately contacted the bank to address the issue.

When Canadians have disputes they are not able to resolve with their banks, they depend on access to an impartial, transparent and public-service focussed ombudsman they can trust to help them understand their situation and try to find a fair resolution to their problem.

Read OBSI's latest newsletter for our public policy submissions, new initiatives and approaches, case statistics and more.

Binary options are a very high-risk investment that Canadians should avoid. It is like a placing an all or nothing bet on the performance of an underlying asset.

Ms. G sold her home in 2015. She had no investment experience. She had recently been introduced to a financial advisor by a mutual friend. Ms. G decided to invest the proceeds of the sale of her home with the advisor’s firm.

TORONTO, Ontario, June 28, 2018 – The Ombudsman for Banking Services and Investments (OBSI) has released its comments regarding the Canadian Securities Administrators (CSA) proposed rules for financial advisors.

As you may have heard, fraudsters recently claimed to have access to the personal and account information of some BMO and Simplii Financial clients.

The Ombudsman for Banking Services and Investments (OBSI) would like to thank all those who provided their input into our Terms of Reference (TORS) Renewal Project.

OBSI is pleased to announce the launch of our newly updated Consent Letter and What to Expect document.