Welcome to our new website!
Welcome! We hope you find our new website helpful and easier to navigate.
OBSI is committed to conducting impartial investigations and recommending fair outcomes for both firms and consumers. When consumers escalate their complaints to OBSI, firms are obligated to participate in our process in good faith.
The coronavirus pandemic is affecting the lives of people across Canada and OBSI is here to help if we can. We created a page on our website with key information for consumers and financial firms who use our service.
Read OBSI's latest newsletter for information on our service during the COVID-19 pandemic, updates to our website, our stats for the first quarter of 2020, and more.
As part of OBSI’s digital transformation, we are developing a website-based Consumer Portal to provide additional value to consumers who submit an online complaint to us.
Ensuring that our services are available and accessible to consumers of all abilities is critical to OBSI’s mission.
This issue is your first look at the changes we have made to the OBSI quarterly newsletter. We hope you will find it more accessible and easier to quickly navigate to the topics of interest to you.
Consumers who open online investing accounts (also known as discount brokerage or “order execution only” accounts) are responsible for reviewing all account agreement terms and conditions, making their own trades, and monitoring their account activity.
In light of recent events relating to concerns about the spread of the COVID-19 virus, including extended school closures and large event cancellations across the country, OBSI will be taking a number of measures to protect the health and safety of our staff and to participate in broader social efforts to reduce the spread of the virus.
The Ombudsman for Banking Services and Investments (OBSI) has released its Annual Report for 2019.
OBSI’s Board of Directors is pleased to announce appointments to the board and to the Consumer and Investor Advisory Council (CIAC)
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