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OBSI released the results of an independent evaluation of its operations and practices for investment-related complaints.
Independent Evaluation of the Canadian Ombudsman for Banking Services and Investments Released
OBSI underwent an independent evaluation of operations and practices for investment-related complaints in 2016.
Below please find all news items and documents related to the public consultation process of the independent evaluation.
OBSI has released its 2015 Annual Report. Overall complaint volumes remained stable, however, banking-related complaints increased and investment-related complaints decreased, continuing a trend of the past two years.
Complaint Volumes Remain Stable in 2015: OBSI Annual Report
OBSI’s Board of Directors is pleased to announce the election of four new community directors following the recent annual general meeting held on February 29, 2016 in Toronto. The four directors come from across Canada, bringing a diversity of skills and experience from both the public and private sectors.
In accordance with the ‘Memorandum of Understanding concerning oversight of the Ombudsman for Banking Services and Investments’ (MOU) between the Canadian Securities Administrators (CSA) and the Ombudsman for Banking Services and Investments (OBSI), OBSI is required to submit itself to an independent evaluation of its operations and practices for investment-related complaints commencing no later than May 1, 2016. The scope excludes banking-related complaints.
In accordance with the ‘Memorandum of Understanding concerning oversight of the Ombudsman for Banking Services and Investments’ (MOU) between the Canadian Securities Administrators (CSA) and the Ombudsman for Banking Services and Investments (OBSI), OBSI is required to submit itself to an independent evaluation of its operations and practices for investment-related complaints commencing no later than May 1, 2016.
OBSI Appoints Sarah P. Bradley as New Ombudsman and CEO
The Board of Directors of OBSI today announced that Sarah P. Bradley has been selected as the organization’s next Ombudsman and Chief Executive Officer (CEO) effective September 14, 2015.
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