News

Toronto, October 29, 2020 – The services of the Ombudsman for Banking Services and Investments (OBSI) are more likely to be accessed by lower- and middle-income Canadians than wealthier Canadians, according to the organization’s just released Report on Income and Canadian Financial Consumer Complaints.

Read OBSI's latest newsletter for information on our recent firm refusal, case statistics, bulletins, regulatory news, and more. 

Participating firm fees are set annually by the OBSI Board of Directors in accordance with our corporate Bylaw. As a not-for-profit organization, participating firm fees fund all our operations and are set on a cost-recovery basis.

Toronto, October 5, 2020 – The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) announced the appointment of a new chair of its independent Consumer and Investor Advisory Council (CIAC).

It is something none of us wants to think about – what will happen if I or someone I care about becomes ill and needs assistance with our finances?

Toronto, September 24, 2020 – The board of directors for the Ombudsman for Banking Services and Investments (OBSI) announced the appointment of Wanda Morris to the board as its first director to be designated a Consumer Interest Director.

The Ombudsman for Banking Services and Investments (OBSI) is pleased to provide our comments to the Ontario Capital Markets Modernization Taskforce (Taskforce) on certain proposals contained in the Taskforce’s recent consultation report.

A few weeks before the maturity date, he met with a mortgage specialist at Bank B and decided to transfer his mortgage to Bank B when it matured.

Toronto, August 27, 2020 - The Ombudsman for Banking Services and Investments (OBSI) today announced the refusal of WealthTerra Capital Management (WealthTerra) to compensate an investor $50,810 for losses caused by WealthTerra’s sale of unsuitable investments in high-risk exempt market securities.

Everyone is a potential victim of fraud and should take steps to protect themselves and their loved ones. Every day, fraudsters target consumers with elaborate scams that exploit familiar technology such as text and email.