News

As part of OBSI’s digital transformation, we are developing a website-based Consumer Portal to provide additional value to consumers who submit an online complaint to us.

Ensuring that our services are available and accessible to consumers of all abilities is critical to OBSI’s mission.

This issue is your first look at the changes we have made to the OBSI quarterly newsletter. We hope you will find it more accessible and easier to quickly navigate to the topics of interest to you.

Consumers who open online investing accounts (also known as discount brokerage or “order execution only” accounts) are responsible for reviewing all account agreement terms and conditions, making their own trades, and monitoring their account activity.

In light of recent events relating to concerns about the spread of the COVID-19 virus, including extended school closures and large event cancellations across the country, OBSI will be taking a number of measures to protect the health and safety of our staff and to participate in broader social efforts to reduce the spread of the virus.

The Ombudsman for Banking Services and Investments (OBSI) has released its Annual Report for 2019.

OBSI’s Board of Directors is pleased to announce appointments to the board and to the Consumer and Investor Advisory Council (CIAC)

In December 2010, Ms. R was 60 years old, had been retired since 2008, and had been divorced for several years. Between 2008 and 2010, her annual income averaged $17,500. She owned her home that was valued at $352,000 and had $100,000 in investable savings. Her investment objective was to generate income from her investment portfolio to supplement her income.

Toronto, February 19, 2020 – Today, the Financial Consumer Agency of Canada (FCAC) released its review of bank complaint handling procedures and of the operations of external complaints bodies (ECBs), which included the Ombudsman for Banking Services and Investments (OBSI).

Effective February 1, 2020 our new address is