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Avis des parties prenantes

  • Projet pilote d'un nouveau Service de renseignements aux firmes

    Le 1er novembre, 2017, nous avons lancé le projet pilote de notre service de renseignements aux firmes, qui sera mis à la disposition des firmes participantes pendant trois mois. Le service renseigne les firmes à propos de nos expériences et de notre approche pour les aider à traiter les plaintes de manière équitable et efficace. 

  • OBSI received valuable feedback from participating firms during its first annual participating firm survey which was distributed in December 2016.
  • OBSI Announces New Deputy Ombudsman

    Sarah P. Bradley, Ombudsman and CEO, Ombudsman for Banking Services and Investments (OBSI) today announced that Grace McSorley will be joining the organization in the position of Deputy Ombudsman, effective July 4, 2017.
  • Four New Community Directors Join OBSI’s Board

    OBSI’s Board of Directors is pleased to announce the election of four new community directors following the recent annual general meeting held on February 29, 2016 in Toronto. The four directors come from across Canada, bringing a diversity of skills and experience from both the public and private sectors.
  • Invitation to Comment on the Independent Evaluation of OBSI

    In accordance with the ‘Memorandum of Understanding concerning oversight of the Ombudsman for Banking Services and Investments’ (MOU) between the Canadian Securities Administrators (CSA) and the Ombudsman for Banking Services and Investments (OBSI), OBSI is required to submit itself to an independent evaluation of its operations and practices for investment-related complaints commencing no later than May 1, 2016.
  • OBSI Approved as Banking External Complaint Body

    OBSI today received federal Minister of Finance approval as an External Complaint Body (ECB) for banking complaints under the Bank Act.
  • Sentinel Refuses to Compensate Retired Investor

    OBSI today announced the refusal of Sentinel Financial Management Corp. to compensate a retired investor in the amount of $55,000.
  • Search for New Ombudsman and CEO

    A search is underway for a new Ombudsman and CEO at OBSI, and OBSI’s Board of Directors has engaged an executive search firm – Desautels Consulting – to assist with this process.
  • Consultation on Proposed Changes to OBSI’s Terms of Reference

    OBSI’s Terms of Reference embody the dispute-resolution mandate that our organization performs for the banking and investment industries.
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