Stakeholder Announcements

On November 1, 2017, OBSI launced a three-month long pilot project of the Firm Information Service (FIS) to all participating firms. The service will provide information about OBSI's experiences and approach in order to help firms fairly and effectively resolve complaints.

OBSI received valuable feedback from participating firms during its first annual participating firm survey which was distributed in December 2016.

Sarah P. Bradley, Ombudsman and CEO, Ombudsman for Banking Services and Investments (OBSI) today announced that Grace McSorley will be joining the organization in the position of Deputy Ombudsman, effective July 4, 2017.

OBSI’s Board of Directors is pleased to announce the election of four new community directors following the recent annual general meeting held on February 29, 2016 in Toronto. The four directors come from across Canada, bringing a diversity of skills and experience from both the public and private sectors.

In accordance with the ‘Memorandum of Understanding concerning oversight of the Ombudsman for Banking Services and Investments’ (MOU) between the Canadian Securities Administrators (CSA) and the Ombudsman for Banking Services and Investments (OBSI), OBSI is required to submit itself to an independent evaluation of its operations and practices for investment-related complaints commencing no later than May 1, 2016.

OBSI today received federal Minister of Finance approval as an External Complaint Body (ECB) for banking complaints under the Bank Act.

OBSI today announced the refusal of Sentinel Financial Management Corp. to compensate a retired investor in the amount of $55,000.

A search is underway for a new Ombudsman and CEO at OBSI, and OBSI’s Board of Directors has engaged an executive search firm – Desautels Consulting – to assist with this process.

OBSI’s Terms of Reference embody the dispute-resolution mandate that our organization performs for the banking and investment industries.