Public Consultations

We would like to thank all those who provided their input to our loss calculation for complaints involving unsuitably sold illiquid exempt market securities consultation. The public consultation period was announced September 26, 2024, and the comment period for the project closed November 21, 2024. This consultation focused on assessing the process we currently use and helping us determine whether there are better alternative approaches we should adopt in such cases. This consultation was recommended in our 2021 independent expert external review.

OBSI is seeking input from stakeholders and the public in relation to our approach to calculating investor losses in cases involving unsuitable sales of illiquid exempt market securities. We seek input from our stakeholders and other interested parties on the processes we currently use to help us determine whether there are better alternative approaches we should adopt in such cases.

We would like to thank all those who provided their input to our Governance Review. The public consultation period was announced November 1, 2022, and the comment period for the project closed January 31, 2023. The consultation was undertaken following OBSI’s 2021 independent review which called for a strategic review of our governance structure to determine how best to ensure that key stakeholder interests are most effectively incorporated into board membership and decision-making.

OBSI is seeking input from stakeholders and the public in relation to its organizational governance. This consultation is focussed on understanding how OBSI’s board can best ensure that it has the opportunity to consider the perspectives of stakeholders with financial service industry expertise and consumer advocacy expertise in its decision making.

As previously announced, Professor Poonam Puri is currently leading two separate independent reviews of OBSI’s operations and practices relating to our banking and investment-related mandates.

As previously announced, Professor Poonam Puri is currently leading two separate independent reviews of OBSI’s operations and practices relating to our banking and investment-related mandates.

OBSI undertook two independent evaluations of its operations and practices in 2021.

OBSI underwent a public consultation process in 2018 on the modernization of its Terms of Reference in order to make them easier to use and current.

The Ombudsman for Banking Services and Investments (OBSI) would like to thank all those who provided their input into our Terms of Reference (TORS) Renewal Project.

The Ombudsman for Banking Services and Investments (OBSI) is seeking public comment on its updated Terms of Reference (TORs). OBSI continuously strives to build its reputation as Canada’s trusted, independent financial ombudsman, acting as an impartial and fair investigator of banking and investment related complaints.