Presentations, Reports and Submissions

OBSI's vision is to inspire confidence in the Canadian financial services sector.  As part of this, we share our insights, experience and statistical information with regulators, government, industry and consumer groups to help inform public policy decisions.

September 11, 2024

OBSI's response to Finance Canada's request for comments on Proposals to Strengthen Canada's Financial Sector

February 28, 2024

OBSI's response to CSA Notice and Request for Comment – Registered Firm Requirements Pertaining to an Independent Dispute Resolution Service

March 6, 2023

OBSI's comments to New SRO on Review of the IIROC Arbitration Program

February 6, 2023

OBSI's response to AMF's proposed regulation respecting complaint processing and dispute resolution in the financial sector

August 26, 2022

OBSI's response to FCAC's consultation on the Draft Measurement Plan for the National Financial Literacy Strategy 2021–2026

April 14, 2022

OBSI's response to IIROC's request for comments on Proposed Amendments respecting Reporting, Internal Investigations and Client Complaint Requirements

March 31, 2022

OBSI’s 25th Anniversary Report: A retrospective look at the organization’s evolution and complaint trends in Canada’s financial services sector

October 14, 2021

OBSI's response to Finance Canada's request for comments on Strengthening Canada's External Complaint Handling System

October 29, 2020

Report on Income and Canadian Financial Consumer Complaints

September 4, 2020

OBSI's response to Ontario Capital Markets Taskforce Consultation

September 9, 2019

OBSI's response to FCAA's consultation on the regulation of financial planners and financial advisors in Saskatchewan

July 18, 2019

2019 Seniors Report

February 6, 2019 

OBSI's response to FCAC's request for comment on development of a voluntary code on banking products and services for seniors

November 20, 2018 

Remarks by Sarah Bradley, Ombudsman and CEO, to the Senate Banking, Trade and Commerce Committee

June 18, 2018

OBSI comments on the Financial Institutions Act & Credit Union Incorporation Act review - preliminary recommendations

May 8, 2018 

OBSI comments on the Financial Services Commission of Ontario's proposed Treating Financial Services Consumers Fairly Guideline 

December 1, 2016 

Remarks by Sarah Bradley, Ombudsman and CEO, to the Standing Senate Committee on Banking, Trade and Commerce

June 17, 2016

Submission on preliminary policy recommendations of the expert committee to consider financial advisory and financial planning policy alternatives

March 15, 2012

Remarks to the House of Commons Standing Committee on Finance

February 14, 2008 - Investor Forum

• The 2007 Investor Forum Report: Working Together
• Investor Forum - Appendix A (How to Choose a Broker)
• Investor Forum - Appendix B (Getting Help with Your Complaint)
• Investor Forum - Appendix C (Exempt Products)
• Investor Forum - Appendix D (Frauds & Scams)

October 25, 2007

Getting Help with your Investment Complaint: Presentation by Rob Paddick at the Investor Forum

March 30, 2007

Payday Loans: OBSI Presentation to the Banking Committee, Senate of Canada

July 25, 2006

A Follow Up to the Investor Town Hall: Reporting on our Progress