OBSI Firm Survey

OBSI received valuable feedback from participating firms during its first annual participating firm survey which was distributed in December 2016.

We surveyed 178 participating firms, including:

• All 77 federally regulated bank members of OBSI, and
• All investment firms that had a complaint handled by OBSI in the past year.

In this report, we present the key findings of the survey, as well as an overview of the changes we are making to address the feedback we heard from firms.