Consider including a link to OBSI’s website in your firm’s complaint guidance for your clients
Have you considered the benefits of incorporating a link to our website in your complaint process guidance for your clients? If you haven’t already, the top three reasons to include a live OBSI link are:
- Transparency: By prominently displaying a link to OBSI in your complaint guidance, you demonstrate a commitment to transparency and accountability that helps to build trust with your clients. Your clients will appreciate knowing that in the event they encounter any issues or disputes there is an independent and impartial body they can turn to for resolution.
- Improved client experience: Including a link helps to streamline the complaint process for your clients. OBSI’s website has lots of great information to help them understand the complaints process as well as their rights and obligations. When they encounter problems, having easy access to an alternative dispute resolution mechanism saves them time and effort. This encourages them to address their concerns directly with your organization first, knowing that an independent resolution option is available if needed, which can build trust and lead to more positive outcomes.
- Regulatory expectations and best practices: With an increasing focus on consumer rights and protections, regulators are placing higher expectations on firms to demonstrate robust complaints handling procedures. Including a link to OBSI aligns your organization with industry best practices and demonstrates your commitment to resolving consumer complaints in a fair and impartial manner.
By integrating a link to OBSI’s website in your complaint guidance for your clients, you not only follow best practices but also showcase your dedication to client satisfaction, transparency, and fairness.
We encourage you to make this enhancement to your complaint handling process disclosures and look forward to seeing the positive impact it will have on your business and client relationships. Should you have any questions, please do not hesitate to reach out to us.