News Releases

Toronto, November 1, 2024 – Starting today, OBSI will serve as Canada’s sole, designated External Complaints Body (ECB) for banking. From today, OBSI will be accepting complaints from consumers of all federally regulated banks. This decision, made by the Honourable Chrystia Freeland, Deputy Prime Minister and Minister of Finance, streamlines the complaint resolution process for consumers across the country. 

Toronto, March 15, 2024 – The Ombudsman for Banking Services and Investments (OBSI) released its 2023 Annual Report.

Toronto, March 1, 2024 – The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) is pleased to announce four appointments to the board.

Toronto, October 17, 2023 – In a significant development today, the Honourable Chrystia Freeland, Deputy Prime Minister and Minister of Finance, announced that the Ombudsman for Banking Services and Investments (OBSI) has been selected as the single external complaints body for Canada, with the mandate to investigate and resolve complaints between Canadian banks and consumers.

Toronto, June 26, 2023 – The Ombudsman for Banking Services and Investments (OBSI) today announced the changes to its organizational governance following its public consultation on governance from November 1, 2022 to January 31, 2023.

Toronto, March 16, 2023 – The Ombudsman for Banking Services and Investments (OBSI) released its 2022 Annual Report.

Toronto, October 6, 2022 – The Ombudsman for Banking Services and Investments (OBSI) is pleased to announce the launch of a new interactive digital information tool called Data Cube. The Data Cube provides at-a-glance access to current and historical information about OBSI’s case experience and outcomes in an open and accessible visual format that allows users to interact with and filter data by date range, product, issue, industry, or firm. This new online tool provides information previously disclosed in OBSI’s annual report.

Toronto, September 1, 2022 – Today, the Ombudsman for Banking Services and Investments (OBSI) released the results of its 2021 independent evaluation of its operations and practices for banking related complaints. OBSI undertakes independent expert evaluations of its operations every five years.

Toronto, June 13, 2022 – Today, the Ombudsman for Banking Services and Investments (OBSI) released the results of its 2021 independent evaluation of its operations and practices for investment related complaints. OBSI undertakes independent expert evaluations of its operations every five years.

Toronto, April 8, 2022 – The Board of Directors for the Ombudsman for Banking Services and Investments (OBSI) welcomed the Federal Government’s decision to establish a single, not-for-profit ombudsman for federally regulated banks announced in yesterday’s budget.