Firm Helpdesk

The Firm Helpdesk is a resource we provide to participating firms who would like to discuss the approach, risk rating or methodology we use to make a recommendation. Following a pilot project launched in November 2017, we have now established the Helpdesk as a permanent service for participating firms. It is designed to make a firm's job easier when dealing with a consumer complaint.

Although the Helpdesk will not respond to questions about a complaint that is already an open file with OBSI, we are happy to give advice to the firm and discuss the approach we would take with particular situations. The Firm Helpdesk can also be used to discuss examples found in an OBSI case study or simply to help firms to understand more about how we reach our recommendations. Firms can reach out to discuss any unique cases they may be dealing with or seek our feedback on how to approach a complaint.

Contact us

• Toll-free: 1 888 451-4519 x 2405

• Email: FirmHelpdesk@obsi.ca