2021 Firm Survey
OBSI 2021 Participating Firm Survey Feedback
The participating firm survey is one of the tools that OBSI is using to continuously improve our service, and an overview of the results was included in our annual report. In this report, we present the key findings of the survey, as well an overview of the changes we are making to address the feedback we heard from firms.
Who was surveyed?
- 158 deposit-taking firms, including most federally regulated banks and many provincially regulated credit unions - 32% responded
- 66 participating investment firms that had a complaint with us in 2021 - 47% responded