Firm Feedback and Input

OBSI 2024 Participating Firm Survey Feedback

The participating firm survey is one of the tools that OBSI is using to continuously improve our service, and an overview of the results was included in our annual report. In this report, we present the key findings of the survey, as well an overview of the changes we are making to address the feedback we heard from firms.

Who was surveyed?

OBSI sent surveys to 251 participating firms, including:

• 169 federally regulated bank members of OBSI whether they had a complaint with OBSI or not
  in the past year
• 82 investment firms that had a complaint handled by OBSI in the past year.

The overall response rate was 40%.