Firm Feedback and Input

OBSI 2023 Participating Firm Survey Feedback

The participating firm survey is one of the tools that OBSI is using to continuously improve our service, and an overview of the results was included in our annual report. In this report, we present the key findings of the survey, as well an overview of the changes we are making to address the feedback we heard from firms.

Who was surveyed?

222 firms, including all firms that had a complaint handled by us during the year and all federally regulated banks that participate in our service - 37% responded.