2019 Consumer Survey

OBSI 2019 Consumer Survey Feedback

The consumer survey is one of the tools that OBSI is using to continuously improve our service, and an overview of the results was included in our annual report. In this report, we present the key findings of the survey, as well as an overview of the changes we are making to address the feedback we heard.

Who was surveyed?

• Sent to all consumers approximately 30 days after an investigation is closed
• 35% of consumers with a case closed in 2019 responded
• 38% of respondents had banking cases and 62% had investment cases