Welcome to our new website!

Welcome! We hope you find our new website helpful and easier to navigate. 

Terms of Reference

Our Terms of Reference outline the mandate that we perform. They describe the principal powers and duties of the Ombudsman, the duties of Participating Firms, the scope of the mandate, and the process of OBSI for receiving, investigating and seeking resolution of customer complaints about their financial services firm.

This website uses cookies to enhance usability and provide you with a more personal experience. By using this website, you agree to our use of cookies as explained in our Privacy Policy.