How We're Regulated

Our independent Board of Directors is responsible for the overall governance of the service.

We regularly meet and discuss issues with government regulators in both banking and investments, policy-makers, industry and consumer representatives, but we carefully guard our independence. That's important so we can continue to be the impartial and fair service that consumers and firms expect when a dispute needs to be resolved.

Our staff is headed by the Ombudsman, and our investigators work on both Banking Services and Investments related complaints. The Ombudsman is also independent of industry and government. Our staff is experienced, professional and highly qualified to undertake case assessments and investigations.

If you have a question or concern about OBSI's compliance with the federal External Complaint Body regulations (for banking complaints) and/or Memorandum of Understanding with the Canadian Securities Administrators (for investment complaints), please submit those concerns to our Chief Compliance Officer. OBSI is committed to handling complaints in a fair and impartial manner, consistent with our regulatory obligations, and we take any concerns seriously. The Chief Compliance Officer may recommend changes or modifications to our operations if compliance-related issues are identified. The regulator(s) may also be informed of the matter and any action(s) OBSI takes.