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OBSI resolves disputes between 1,500 financial services firms and their consumers

OBSI at 30: Celebrating a milestone built on trust, fairness and effective ombudsmanship

OBSI’s Data Cube provides comprehensive statistical data about our cases and outcomes in an interactive, user-friendly format.

Inquiries received in 2025

26,000+

Cases opened in 2025

6,100+

Increase in cases closed in 2025

36%

News

  • Firm Bulletin: 2027 Fees for Participating Firms

    As a not-for-profit organization, OBSI recovers all of its budgeted operating expenses from its participating firms each year. OBSI's budget and the allocation of this budget between the different industry sectors that use OBSI's services is approved by OBSI's Board of Directors each September. Our board also considers fairness and the impact of fee changes on member firms when setting fees. A guiding principle is that no sector or registrant category should subsidize another.

  • Firm Bulletin: Changes to OBSI’s Fee Calculation Methodology for CIRO Firms

    OBSI is changing the methodology used to allocate fees for CIRO regulated firms. The changes are intended to improve administrative efficiency, fee transparency and fee predictability for firms.

    The total amount charged to the CIRO sector as a whole will not change as a result of adoption of the new methodology. However, how we allocate this amount among firms in the sector is changing. The changes will take effect in fiscal 2027.

  • OBSI e-News: Q2/2026

    Read OBSI's latest newsletter featuring Q2 2026 case data and insights, two new case studies involving unsuitable investments and mortgage insurance disclosure, an update on OBSI's Early Resolution initiative, and the release of the 2026 Independent External Review.

    Click here to read OBSI e-news: Q2/2026.

OBSI's 30 year anniversary

Celebrating 30 years of serving Canadians, this video looks back at OBSI’s journey as an independent, impartial, and free service for banking and investment complaints. It highlights the impact of our work, the evolution of our services, and the people behind our achievements—past and present.

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