Welcome to our new website!
Welcome! We hope you find our new website helpful and easier to navigate.
We help resolve disputes between consumers and their financial services firms
We are fair, free and independent
OBSI is here to help
OBSI resolves disputes between over 1500 financial services firms and their consumers
Inquiries received in 2023
17,000+
Increase in inquiries in 2023
63%
Cases opened in 2023
3000+
On September 11, 2024, the Ombudsman for Banking Services and Investments (OBSI) submitted its response to the Department of Finance’s consultation on Proposals to Strengthen Canada’s Financial Sector.
Starting November 1, OBSI will begin serving as Canada’s sole designated external complaints body (ECB) for banking, accepting complaints from consumers of all federally regulated financial institutions.
OBSI is honoured to host financial services ombudsmen from around the world at the 2024 annual conference of the International Network of Financial Services Ombudsman Schemes (INFO Network), which is taking place in Toronto from September 29 to October 2, 2024.
FOR CONSUMERS
FOR FIRMS
Fraud Awareness
At OBSI, we have seen a significant increase in complaints related to cryptocurrency and fraud. Here’s what happened to a senior who was targeted in a crypto investment scam.
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